Lansing, MI - IT - DTMB - CSS - End User Support - Cloud Engineer - Cloud Contact Center Engineer
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Position Description: Please ensure you attach the MI Cover Sheet (attached), a valid Right to Represent with hybrid work schedule confirmed, and the candidate's resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please use Formstack link: https://knowledgeservices.formstack.com/forms/msp_michigan_subvendor_usage_request_form Prescreening questions are attached and must be answered by candidate & attached to submission. Repost of 134421 - DO NOT submit repeat candidates The State of Michigan is looking for a Cloud Engineer - Cloud Contact Center Engineer Bill Rate: -/Hr. Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Local and non-local candidates can apply. MUST BE WILLING TO RELOCATE Top Skill & Years of Experience Required: • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] • NICE CXOne Studio experience [3+ years of experience preferred] • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred] Please do not submit ‘DevOps Cloud Engineers, Genesys or Amazon Engineers’. Manager is looking for an Engineer to code on the NICE CXone platform. Please Read Full Job Description Attached.